Refund Policy

Refund Policy for AdMakeo

Effective date: 2026-10-27

We value every customer and want you to be happy with AdMakeo ("we", "us", or "our"). This Refund Policy explains the conditions, process, and limits for requesting a refund on purchases made through https://admakeo.com.

Credit-based service

AdMakeo runs on a credit system. When you buy a plan you receive a number of credits that can be used across our AI services, including image generation and video generation. Credits are consumed each time you generate.

Refund eligibility

You may request a refund if all of the following are true:

• Request period: your request is submitted within 10 days of the original purchase date.
• Remaining credits: your account still has unused credits from that purchase. The refund is calculated proportionally from the credits you have not used.
• Valid reason: you give a clear, reasonable explanation for the request.

Refund calculation

• Full refund — if no credits from the purchase have been used.
• Partial refund — if some credits have been used, the amount is Original price × (Remaining credits ÷ Total credits purchased).
• No refund — if all credits from the purchase have been used.

Non-refundable situations

Refunds will not be granted when:

• The request is submitted more than 10 days after the purchase date.
• All credits from the purchase have been consumed.
• Your account has been suspended or terminated for violating our Terms of Service.
• There is evidence of fraud, abuse of the refund system, or manipulation of credit usage.
• You have already started a chargeback with your bank or payment provider — we may then decline the request.
• The credits were free or promotional (sign-up bonuses, giveaways, or rewards).

Failed tasks

If a generation fails because of a system error on our side (not caused by your input), the credits consumed by that task are automatically refunded to your account. No action is needed.

How to request a refund

Email support@admakeo.com with the subject line "Refund Request" and include:

• the email address on your account,
• your order or transaction ID (if available),
• the date of purchase,
• the reason for the request.

Our team reviews requests and responds within 5 business days.

Refund processing

Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. On approval, the corresponding credits are deducted from your account.

Changes to this policy

We may update this Refund Policy at any time. Changes are posted on this page with a revised effective date — please review it periodically.

Contact

Questions about this Refund Policy? Email support@admakeo.com.